援助项目
援助项目
资格和注册
What is the verification process and why was I selected to prove I am eligible?
注册后的票据贴现率, some customers will be asked to provide documents to support what they stated on their application. 这些文件需要一起证明家庭收入, 家庭规模, 申请人就住在这里, 申请人身份证明. This verification helps us ensure that only qualified customers are receiving the benefit of the Bill Discount Rate program. Customers who are selected for verification have 90 days to prove their eligibility for the program.
我如何知道我是否需要提供文件?
If you need to provide documentation for your application to be processed then you will be contacted by PSE with instructions on how to provide documents and what documents are needed. 如果您被选中进行验证,那么您将被联系 你当地的县机构 with instructions on how to provide documents and what documents are needed.
我怎么知道我的能源账单能有多少折扣?
The discount you could potentially receive is based on several factors: your household’s income, 你的家庭人数和你所居住的县. 使用这些信息, 你有资格吗?, 我们将为您提供六层折扣中的一层, 基于财务需求的水平.
如果我无法支付我的账单而无法连接怎么办?
断开连接不会影响您参与此计划. 你仍然会被注册.
I was enrolled in Bill Discount Rate but I’ve moved, do I need to do anything?
如果你转到另一个居民账户, your discounted rate will move with you to your new account with no action needed by you.
我申请了PSE帮助,但是已经注册了Bill Discount Rate. 为什么我没有收到关于新的账单折扣率登记的通知?
PSE帮助 runs on an October 1 to September 30 program year and eligible customers can receive a PSE帮助 grant once per program year. Bill Discount Rate runs on a 13 month enrollment period and customers cannot re-apply for Bill Discount Rate until their re-application window, 在注册期结束前30天开始. You will need to apply for Bill Discount Rate when that re-application window opens.
我是通过代理公司申请PSE帮助的, do I still need to apply for Bill Discount Rate or will I get it automatically?
您不需要单独申请帐单折现率. Your agency will create a Bill Discount Rate application for you using the information from your PSE帮助 application.
我如何知道何时需要重新申请帐单折现率?
You will be notified on your bill when it is time to re-apply for Bill Discount Rate. If you chose email as your preferred method of communication when you applied for Bill Discount Rate then refer back to your enrollment email to see when your enrollment will end.
一般程序问题
申请之后会发生什么?
When you apply for the Bill Discount Rate, you are also applying for our grant program PSE帮助. 没有必要联系你当地的机构预约, unless you wish to seek assistance for other eligible government funded programs such as LIHEAP.
一旦你提交了申请, we will review your information to determine if you qualify for the program. Please allow 30 days for your Bill Discount Rate application and 60 days for your PSE帮助 application to be processed.
If you select email as your preferred communication method on your application then once your BDR application is processed, 您将收到一封电子邮件,告知您的资格, 包括您的折扣百分比和注册日期. 所有注册了BDR的客户都会在账单上看到它.
一旦被录取,我还应该了解什么?
- 您每月的折扣将持续13个月. You will need to re-enroll after one year, but we will send you a reminder in advance. The discount only applies to new energy charges billed after enrollment. 折扣不适用于注册前收取的费用.
- 折扣可能不适用于您收到的下一张账单, but the following bill after that and you will see it reflected on your bill.
- 折扣中不包括某些费用. 折扣只适用于服务费和能源费.
在我点击“现在申请”之后,我又被转了回来. 发生了什么事?
这通常是因为您登录了一个不活跃的帐户. 而不是, log in using your username and password for an active account or use the guest experience to apply on an active account without logging in to your myPSE account.
如果账单上没有我的名字,我可以申请吗?
申请援助的人应列在帐单上. If you’re not listed on the bill and would like to apply, please contact PSE to be added to the bill. If you’re assisting someone with an application for their account then the person who you are assisting is considered the applicant.
申请这些项目会影响入籍吗?
申请这个项目不影响获得公民身份.
这些项目是政府资助的吗?
票据贴现率是一个由付款人资助的项目.
什么算军事收入,什么算退伍军人福利收入?
军事收入是现役军人的报酬 & 警卫/预备役. Veterans Affairs (VA) Benefits is any and all benefit payments that provide financial and other forms of assistance to U.S. 退伍军人、他们的家属和幸存者.
家庭信息
谁是家庭的一员?
住在家里的所有成人和儿童都是家庭的一部分. 住在家里提供照顾的人, 比如家政, 儿童保育或医疗护理, does not count as a household member if they are only living there because they are providing care.
什么算家庭收入?
This means the combined income of all household members age 18 or older.
住房状况是什么意思?
选择最能描述您当前居住状态的选项. 如果你拥有自己的房子,选择拥有/购买,即使你有抵押贷款. 如果你的住房有补贴,甚至是部分补贴,请选择补贴. 如果您租用,请选择租赁. If you live in a mobile home that you own but you rent a space, select own.
房屋类型是什么意思?
如果我把家里的房间租出去呢?
Everyone living in a dwelling is counted, and everyone’s income is countable.
收入问题
PSE如何处理我的收入和家庭信息?
您的信息受到保护. We only use your income and household information to verify that you’re eligible for the program.
Will being on a Bill Discount Rate impact my ability to receive additional energy assistance?
No. 事实上, 申请“票据贴现率”, 系统将自动为您创建一个应用程序, 申请我们的帮助计划. 要申请LIHEAP,您需要 联系你当地的社区机构.
如果我的家庭规模或收入发生了变化怎么办?
After one year, you will need to submit a new application and report any changes at that time.
如果我收到公用事业津贴怎么办?
Receiving a utility allowance does not impact your ability to enroll in the program.
What if I am not currently working, but am starting a new job in the next month?
如果你没有任何收入,把你当前的收入记为0美元.
What do I enter if my income varies or if I receive a bonus that is not every month?
Please provide your household monthly income for the previous month including any bonus amount.
PSE帮助
I’m receiving a PSE帮助 grant, do I still need to pay my payment arrangement?
Please continue to pay the amount due on your bills, including any payment arrangement amounts.
如果我被告知资金已经用完,我该如何获得帮助来处理我的账单?
Please contact PSE if your local agency informs you that PSE帮助 funding has run out.
来自PSE帮助的资金是否需要偿还给PSE?
不,PSE不会要求您偿还PSE帮助补助金.
这些项目是政府资助的吗?
PSE帮助是一个由纳税人资助的项目.
PSE帮助资金会在搬迁时转移到新地址吗?
If your closed account has unused PSE帮助 funds then those funds will move to your new PSE帮助 account. If you move out of PSE's service area then those funds will be returned to the PSE帮助 program.